E-governance is not only about utilization of the power of new technology, but also much about critical importance of the ‘use value’ of information. Explain. (UPSC IAS Mains 2018 General Studies Paper – 2)
E-governance is application of Information and Communication Technology (ICT) at all the level of the Government in order to provide services to the citizens, interaction with business enterprises and communication and exchange of information between different agencies of the Government in a speedy, convenient efficient and transparent manner.
Although e-governance is about utilization of the power of new technology like satellite technology, GPS, computer, internet, mobile, biometrics etc. in an efficient manner, it is also very much about how the information collected is utilised to better cater to the needs of the citizens. The information collected should help in ‘clarity’ in the objective setting, not only in ICT terms (computers, networks etc.) but also the process outcomes and the measurements post implementation. Information should be used for data mining and for supporting the management decisions and not merely for word processing. By knowing the value of information and its foundation, information can be improved and can provide better support in decision making and better assessment can be made.
Therefore, the focus of e- governance should not only be limited to efficiently utilising new technologies but it should also be oriented toward ensuring good governance using the information gathered.
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