Initially Civil Services in India were designed to achieve the goals of neutrality and effectiveness, which seems to be lacking in the present context. Do you agree with the view that drastic reforms are required in Civil Services. Comment. (UPSC IAS Mains 2017 General Studies Paper – 2) (UPSC IAS Mains 2017 General Studies Paper – 2)
The civil service in India regarded as the ‘steel frame’ of administration, is today battling against onslaughts to its relevance. As the primary arm of government, the civil services must reform to keep pace with the changing times in order to meet the aspirations of the people.
There is a need for reforming the civil services as they have fallen short on the goals of neutrality and effectiveness due to the following reasons:
- Career-based civil services coupled with excessive job security have led to a sense of complacency and lack of accountability amongst civil servants.
- Goal displacement due to emphasis on rules rather than results – with rules becoming an end in themselves.
- The current system of training for the civil services does not adequately reflect changes in the socio-economic scenario and the emerging new challenges render conventional approaches and practices of administration obsolete and dysfunctional.
- Ivory-tower approach of civil servants due to disconnect from ground realities is reflected in their ineffective policy making. There is a marked lack of citizen-centric approach which is essential to understand and redress problems of the poor and the weaker sections.
- Lack of stability of tenure due to government’s inherent right to transfer a civil servant prevents the incumbent to learn on the job, develop his/her own capacity and then contribute in the best possible manner.
- Political interference in the form of arbitrary and whimsical transfers to ensure administrative acquiescence prevents the civil servant from acting neutrally.
- Promise of post-retirement appointments to statutory commissions, quasi-judicial tribunals, constitutional authorities or contesting election for a political office on the ticket of a political party prevent the civil servant from acting impartially.
- Promotions hinge on several factors such as patronage versus merit.
Therefore, the purpose of ‘reform’ is to reorient the civil services into a dynamic, efficient and accountable apparatus for public service delivery built on the ethos and values of impartiality, neutrality and effectiveness. Holistic reforms are needed, cutting across dimensions of training (domain competence), promotion (performance related), tenure (stable), and interface with citizens (sensitivity training) etc.
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